NAD+ buying guide
NAD+ subscriptions: what to check before you cancel
Canceling future billing, canceling an order, and requesting a refund are different requests. Make each one explicit.
Identify what you want to stop
If you want to leave a NAD+ subscription, begin with three questions: should the membership stop, should the next product order stop, and are you asking for money back on a previous charge? The same support message can include all three, but a response about one does not necessarily settle the others.
The FTC's subscription guidance recommends learning the cancellation procedure before enrollment, keeping records of the request, and checking statements afterward. Those are useful steps for a NAD+ program too. The guidance is general consumer information, not a description of any individual clinic's contract. [1]
Open the terms that applied when you enrolled, your order confirmation, and your member account. Look for the legal seller name, the service purchased, the next billing date, and the method for canceling. If the terms are unclear, ask support to identify the clause that applies rather than accepting a general statement that cancellations are easy.
The cutoff can be earlier than the charge
Do not assume you can stop the next order until the moment the card is charged. Ask whether there is a processing deadline and what status the order has reached. This page does not assert that every seller has a cutoff; it explains the question to ask when the terms do not make the timing clear.
The phrase cancel anytime needs context. Does it mean that you can submit a request at any time, that no further renewal will occur, or that an order already underway can be stopped? Ask the seller to explain the practical effect for your own next charge.
If you have prepaid for a package, ask whether cancellation only stops renewal after the term ends or also triggers a request for an unused balance. A prepaid package and a recurring monthly purchase create different payment questions even when the website displays both as a monthly figure.
A month's supply does not by itself mean a subscription. The September 4, 2026 record in our Joi + Blokes review distinguishes a $150 subscription for a one-month supply from an explicitly one-time $187 purchase for a one-month supply. Before asking how to cancel, check which purchase option you selected; the matching supply period does not make the billing commitments the same.
| Request | Ask for confirmation of |
|---|---|
| End renewal | Effective cancellation date |
| Stop an order | Whether processing or shipment can be stopped |
| Request a refund | The amount and applicable policy |
| Verify completion | Confirmation number and account status |
Source: nadprices cancellation worksheet; general subscription guidance: FTC, source 1.
Send a request that can be checked
Use the method specified in the seller's terms. Include your account identifier, the date, and a clear request to end future renewal. If an order is pending, name it and ask whether it can be stopped. Request written confirmation of the effective date and any final amount due.
A useful message is: please cancel future renewal on my account, confirm whether order [number] will ship, and explain whether the latest charge is refundable under the terms of my purchase. Keep sensitive medical details out of a general billing message unless the practice specifically needs them through an appropriate channel.
Keep a copy outside the member portal. If support says cancellation is complete, check whether the account shows an end date rather than a future renewal. Do not assume deleting an app or ignoring a refill message performs the contractual cancellation. Ask for confirmation when the account state is ambiguous.
Follow through after the confirmation
Compare the next statement with the seller's written response. If an unexpected charge appears, contact the seller with the confirmation and transaction date. The FTC advises contacting the card provider about charges made without consent or charges that continue after cancellation when the seller does not resolve the issue. [1]
A billing dispute is not a guaranteed refund and does not answer whether a contract balance remains. Explain the facts accurately and follow your issuer's process. For medical questions about stopping a prescribed treatment, contact the clinician; a billing cancellation is not a clinical instruction.
This guide does not rely on the 2024 federal click-to-cancel rule as a promise of a universal current right. Your applicable terms and consumer protections need their own review. The practical goal is narrower: leave a clear record of what you requested, what the seller agreed to, and what was subsequently charged.
Compare the published prices
Use the NAD+ price board to compare the figures sellers published, then open the individual review for its price details and reading date. Confirm current charges and terms with the seller before purchasing.
Compare the billing commitment before comparing the cancellation process. The Sprout Health review records monthly and three-month plan wording; the Pallas Health review separates a twelve-week charge from the monthly average displayed beside it. The PeterMD review includes several supply periods. Check each seller's current renewal and cancellation terms rather than treating the displayed period as a cancellation policy. The OurView Health review highlights a different trap: its $120 product listing states no billing period, so that figure alone cannot establish whether an order renews.
Read next
About this page
Nothing here is medical advice, diagnosis or treatment. This is a price index, and pages like this one exist because a reader cannot judge a price without knowing what the thing is. Talk to a licensed clinician before starting or stopping anything, and see the medical disclaimer.
Document sources read October 2026. The references below retain each source reading date and the date printed on the document itself. An editorial revision does not refresh those source records. If something here is wrong, the corrections page says how that gets fixed and what has been fixed before.
Sources
- Getting In and Out of Free Trials, Auto-Renewals, and Negative Option Subscriptions