NAD+ buying guide
NAD+ refunds: questions to ask before ordering
A money-back headline is only useful when you know which charge it covers, which events qualify, and when the request must arrive.
Read the conditions behind the promise
Can you get a refund on a NAD+ order? The seller's terms and the facts of your purchase matter. This site does not verify a universal refund period or promise that all products can be returned. Before paying, locate the policy that names the actual program and ask support about anything it leaves unclear.
FTC online shopping guidance recommends checking refund policies and keeping purchase records. That general advice supports one practical step here: save the version of the policy offered with your purchase, rather than relying on a headline remembered later. [1]
A guarantee should tell you what is being guaranteed. It might address delivery, eligibility, satisfaction, or only a particular charge. If a page says risk free without defining the eligible amount and conditions, ask the seller to explain those points in writing. Do not fill the gaps with the most generous interpretation.
Separate the consultation from the product
Ask whether a consultation payment is refundable if the clinician does not prescribe, if you change your mind, or if the service has already been provided. These are different circumstances. A policy about an undispensed product may not answer any of them.
If the initial charge combines services and a product, request an itemized explanation of the refund treatment. Ask which part can be retained and why. The goal is to know your possible financial responsibility before the clinical review, not to influence the clinician's decision.
Also ask when a product order is considered processed. Payment, clinical approval, dispensing, and shipment may occur at different times. A cancellation request after one step could have a different outcome from a request before it. This page does not claim those milestones are identical across sellers.
| Stage | Question to resolve |
|---|---|
| Before review | Which initial charges could remain payable |
| Before shipment | When processing affects cancellation |
| After delivery | How damage or order errors are handled |
| After approval | Refund amount, method, and processing time |
Source: nadprices policy checklist; record-keeping advice: FTC Online Shopping, source 1.
Delivery problems need a specific policy
If the product arrives damaged or the delivery does not match the order, contact the seller and dispensing professional promptly with the order details. Ask what information is needed for review and how the product should be handled while the issue is investigated. Do not use a questionable product just to avoid wasting the purchase.
A return authorization, replacement decision, and refund are separate outcomes. Ask which is being offered and how any associated charges are treated. If the seller asks for photographs or packaging information, keep copies with the correspondence. Avoid sending a medical product back without clear instructions.
For a delayed order, ask for the actual order status and the policy that applies. A tracking label is not the same thing as a delivery, and a generic processing estimate does not settle a specific dispute. Record the promised date and the updates rather than reconstructing them from memory.
Make the request easy to understand
Send a concise timeline: what you ordered, when you paid, what was promised, what happened, and the resolution you are requesting. Include the order number and the relevant policy wording. Separate a request to stop future billing from a request to refund a completed payment.
Ask for the refund amount, payment method, and expected processing time if the request is approved. A support message saying that the case was escalated is an update, not a refund confirmation. Keep the final decision and compare it with the transaction that later appears on your statement.
If the seller does not resolve a billing problem, contact your payment provider about its dispute process and applicable deadlines. Describe the transaction accurately; a dispute is not an automatic entitlement to reimbursement. The strongest starting point is a clear purchase record and a clear account of the problem.
Compare the published prices
Use the NAD+ price board to compare the figures sellers published, then open the individual review for its price details and reading date. Confirm current charges and terms with the seller before purchasing.
The payment structure helps frame the refund question. The Always Wellness and Recovery review records a three-month supply total; the AquaVita NextGen review records a ten-week program total. Ask how the current policy treats the amount paid in advance, an order already processed, and any separate service charge. Those price records do not establish either seller's refund terms.
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About this page
Nothing here is medical advice, diagnosis or treatment. This is a price index, and pages like this one exist because a reader cannot judge a price without knowing what the thing is. Talk to a licensed clinician before starting or stopping anything, and see the medical disclaimer.
Document sources read October 2026. The references below retain each source reading date and the date printed on the document itself. An editorial revision does not refresh those source records. If something here is wrong, the corrections page says how that gets fixed and what has been fixed before.
Sources
- Online Shopping